Please be informed that GoBricks started relocating their inventory into a new warehouse with more space and better technical equipment, which ultimately will lead to faster order fulfilment.
Unfortunately, though, during the relocation period the order packing times will be negatively affected and some orders may be delayed.
At the moment we are not aware of a specific relocation completion date, but the current forecast is early August.
To compensate for the inconvenience caused, we will credit your account with 150 bonus points in case your order is not packed within 12 business days from the date of purchase. Your bonus points can be converted into personal discount coupons in the rewards section of your account.
We will keep an eye on this matter and will post an update once more information becomes available.
2 August 2021 Update:
We have confirmed with GoBricks that the relocation process is still under way and, unfortunately, is not going to be completed this week. At the moment no orders are packed and all available resources are utilised to complete the relocation as soon as possible.
We do apologise for this delay, but to our regret there is nothing we can do about it. Hopefully GoBricks will start packing orders next week and we’ll be able to ship them soon after.
We will post another update early next week and, as promised, will be crediting 150 bonus points to all customers whose orders are affected.
4 August 2021 Update:
GoBricks have informed us that they resumed packing orders today. We still expect delays and will still be crediting bonus points for orders not packed within 12 business days from the date of purchase, but the situation is changing for good and hopefully soon it will be back to normal.
Thank you to everyone for your patience and understanding. We will keep you updated.
9 August 2021 Update:
GoBricks are still adjusting their new automated sorting and packing system and currently orders are being packed at a slow pace.
Once this system is fully adjusted, we hope to get the packing period cut to just several business days, but as of now, we expect to have most orders we received in July to be packed in the following two weeks and orders we received in August up until today to be packed by the end of the month.
As always, once we get more information on the matter, we will post another update here.
23 August 2021 Update:
Unfortunately, there are no good news we can share with you at this time, but we want to be absolutely open and honest and therefore are posting this update as promised.
As of now, GoBricks are still packing all orders manually. They have an enormous backlog of unfulfilled orders and recently decided to give priority to small orders and postpone packing the large ones until their automated system is finally configured. To our regret, this time they weren’t able to tell us when that could happen.
So far they packed only several of our orders that were placed around mid-July.
We once again apologise for the inconvenience caused and totally understand your frustration about this situation. In fact, we are as frustrated as you are, but the reality is that there’s noting we can do but wait for GoBricks to finish setting up their new system.
We will continue crediting bonus points to all affected customers, but if you are not willing to wait any longer, we will of course issue a full refund for you.
As soon as we get more concrete information from GoBricks, we will let you know in a further update.
27 August 2021 Update:
We finally have some good news to share.
As of now, GoBricks have processed most of the orders placed in July. We expect to have all our July orders to be packed and shipped by end of next week.
As always, we will keep you updated.
6 September 2021 Update:
GoBricks are gradually increasing the speed of order packing and so far have packed almost all orders made up until mid-August.
Overall, the situation is clearly changing for better, but we will keep you updated on the progress.
13 September 2021 Update:
GoBricks have processed almost all orders made on and before 23 August.
Overall, until their new automated system is finally ready, they will most likely keep this pace, meaning that the majority of orders are going to be packed within three to four weeks from the date of purchase.
Some of you may have already noticed that a few weeks ago we added a delay warning notice to our website pages, so now that the delay period is known and is more or less stable, we have updated that notice with a more precise information.
Provided that our customers can now make an informed decision when placing their orders, we decided to stop awarding extra bonus points for order delays caused by the current situation, effective today. That being said, we will still award bonus points to all customers who placed their orders earlier.
And, of course, we will let you know when the delay period gets decreased further.