(Last update: 12 April 2022)
We want to keep our customers informed so that they have a pleasant and predictable experience with us. That is why we decided to write this post with information on how exactly we fulfil your orders.
It all starts with us receiving an order and checking with GoBricks whether all ordered parts are in stock. (The stock information in our system is automatically updated on a daily basis, but there still is a chance that certain parts may go out of stock prior to we get your order confirmed.) We communicate with GoBricks directly, so it usually takes just a few hours during business days to sort this out.
Once the order is confirmed with GoBricks, it is put into a queue, which is common to all GoBricks orders, both domestic and international. Unfortunately, there is no way for us to reserve priority places in the queue for our customers. At the moment GoBricks package most orders within 8 to 12 business days.
When all parts from the order are picked and packed, the parcel is then transferred to our international shipping facility, which is located in the same region with the GoBricks factory. It takes one to three business days for it to arrive there and be processed by us.
Finally, the parcel is handed over to a shipping company, which then takes care of delivering it right to your door. Depending on the destination and taking into account how the COVID-19 pandemic negatively affects shipping times worldwide, it may take anything from several days to several weeks for the parcel to be delivered.
To our regret, there is not much we can do about queue processing and global shipping delays, but we thank you for your patience while we all move forward through these difficult times.
12 April 2022 update: We now publish up-to-date packaging and shipping timeline statistics on our Fulfilment Timeline page. This post will no longer be updated.
1 April 2022 update: GoBricks has managed to decrease the average packaging period to 8—12 business days. They are aiming to decrease it even more in the coming weeks.
9 March 2022 update: Due to the COVID-19 outbreak in several Chinese provinces, the average packaging period for orders has further increased to 10—15 business days.
23 February 2022 update: Due to the recent holidays, the average packaging period for orders has increased to 8—12 business days, however we expect it to decrease again in March.
7 January 2022 update: According to our statistics, GoBricks now package most orders within 5 to 10 business days.
9 December 2021 update: According to our statistics, GoBricks now package most orders within 8 to 12 business days.
20 October 2021 update: According to our statistics, GoBricks now package most orders within 10 to 15 business days. The estimated parcel processing period updated to include the time needed for re-packaging.