- Agreement to Terms of Sale
- Accounts, Passwords, Security and Privacy
- Order Placement and Payment
- Order Fulfilment
- Import/Export Requirements, Taxes and Duties
- Changes and Cancellations
- Returns and Refunds
Agreement to Terms of Sale
These Terms and Conditions of Sale (the “Terms of Sale”) apply to all purchases made through the website konstruktor.one, which is owned and managed by Konstruktor One Pty Ltd of New South Wales, Australia (ABN 66 647 427 478).
The trading name Konstruktor and any reference to “we”, “us” or “our” means Konstruktor One Pty Ltd, and any reference to “you” or “your” means you as a customer.
Konstruktor reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Sale, at any time. While we may provide additional notices about the changes made (such as adding a statement to our homepage or our blog, or sending you a notification through email), you are still advised to check these Terms of Sale periodically for changes.
You will be requested to provide an explicit agreement to these Terms of Sale every time you are about to place an order through the website.
Accounts, Passwords, Security and Privacy
Certain features or services offered on or through the website — including initial purchase order placement — may require you to open an account.
A strong password will be automatically generated and sent to the email address specified by you upon account creation. You may change the password at any time on your account page. Whether you decide to use the generated or your own password, it remains your responsibility to keep it safe and secure. Konstruktor cannot and will not be liable for any loss or damage arising from your failure to do that.
Order Placement and Payment
To place an order, first add products you would like to purchase to the basket. You can do so while browsing our catalogue or by uploading a list of products via our Inventory List tool, in which case you would be able to bulk-add all or select products from the list to the basket in one go.
Once you are satisfied with the product variations and quantities in the basket, you may proceed to the checkout page. First-time buyers will be required to provide their billing and shipping details, while returning customers may pre-fill the checkout form with their existing data.
The shipping cost will be calculated based on the specified shipping address and the total weight of products being purchased. More information on shipping tariffs and cost calculation is available on the shipping page.
We accept the following major credit and debit cards: Visa, MasterCard, American Express and JCB. We also accept payments through the PayPal service.
While we charge you in the currency specified on the checkout page, your card issuer or PayPal may offer you to pay in a different currency — such as your bank account’s currency or you primary PayPal’s account currency. It is your responsibility to check the currency conversion rate and ensure the correct currency is selected prior to making the payment.
We try to keep our stock numbers up-to-date, but we cannot guarantee that all the ordered products are available in inventory at all times. If any of the products from your order appears to be out of stock, we will contact you to confirm the preferred course of action. Usually we offer our customers to either wait for the missing products to be re-stocked, or replace them with available alternatives, or remove them from the order and refund their cost.
Once all ordered products are confirmed to be in stock, we reserve them for packing. While we remain solely responsible for fulfilling all orders made through the website, we may authorise third parties that have contract obligations with us, to pack and ship the orders.
Import/Export Requirements, Taxes and Duties
The prices of all products and services offered through the website are inclusive of applicable taxes and import/export duties. Konstruktor will take care of paying these taxes and duties to the corresponding authorities on your behalf when and if required by law.
Usually we authorise our shipping partners to provide customs clearance services, but in certain rare cases when this cannot be done, you might be required to do that yourself. Whenever we can, we will advise you about such a requirement prior to shipping your order. However, if we fail to do that and your order has already been shipped, we will reimburse you the costs related to the customs clearance procedure.
Changes and Cancellations
If you require to make changes to your order before it has been put into queue for packing, please contact us as soon as possible to discuss available options. Unfortunately, we cannot make changes to queued orders.
We may be able to cancel your order if it has not yet been packed, for a fee. We cannot cancel your order once it has been packed.
Returns and Refunds
Due to the highly customised nature of orders made through the website, we do not accept returns, sorry.
If you receive damaged products or some products are missing from the package that we sent you, please contact us to discuss available options. We may be able to either re-send you the damaged or missing products at our expense, refund you the cost of those products, or issue you a personal discount coupon that you could use for your next purchase.